Frequently Asked Questions
What is date syrup?
Our date syrup is 100% organic upcycled dates, that are boiled in water and compressed down into the most delicious syrup. We gently extract the natural sugar and vital nutrients from medjool dates to bring you a rich, delicious and healthier sweet, worthy of daily sweetening. Other names that you might see for date syrup are silan, date molasses or even date honey. We don’t add anything to our syrup, no preservatives or additives.
What is date sugar?
Our date sugar is 100% organic upcycled kentichi dates. These dates are dried and then very finely ground to create date sugar with a delicious, deep caramel flavor.. It’s simply dried, ground whole dates and nothing else. Sometimes you’ll see date sugar called date powder.
How do you make your pomegranate syrup?
We start with 100% organic pomegranate juice, which we carefully reduce at a low heat to concentrate the beautiful, rich pomegranate flavor and get to the thickness of a syrup. We then add a touch of date syrup for sweetness. Our pomegranate syrup is the only one that’s available free of refined sugar and it has only two ingredients: dates and pomegranates.
Why is it called pomegranate syrup versus molasses?
While pomegranate molasses has been used in kitchens for centuries, we’ve chosen to call ours pomegranate syrup because it has so many use cases, and the thickness is drizzly, like a syrup, versus thick, like a molasses. It’s still perfect in any recipe that calls for pomegranate molasses, and also wonderful for all the typical syrup use cases: drizzled on pancakes and waffles, yogurt and oatmeal and we particularly like pomegranate syrup on vanilla ice cream.
Are the products organic?
Yes, all of our products are certified organic. And organic means non GMO and beyond.
Are the products vegan?
Yes, all of our products are vegan.
Are the products gluten-free?
Yes, all of our products are gluten free.
Where can I find your products?
Here, on our website, on Thrive Market, on Amazon and also using this store locator!
Order Status & Shipping
When will my order ship?
Orders generally ship out within 2 business days (M-F) from when they are received. Actual shipping time will vary by carrier and location, but most orders should arrive within 2-5 days.
What shipping method do you use?
We ship via FedEx and UPS.
How much does shipping cost?
We offer flat rate shipping for $6.99 anywhere in the US. Orders $75+ will receive free shipping!
Do you ship internationally?
Currently we only ship within the US.
What does Route protection provide?
Route Package Protection covers lost, stolen, and damaged items. Detailed information and FAQs about coverage can be found on the Route website.
Can I return something?
All sales of food products are final, however if your package arrives damaged, or you aren’t completely satisfied, please reach out to us at firstname.lastname@example.org and we will make it right!
I have a problem with my order.
We are sorry to hear that! Please send a message to email@example.com and we will get back to you shortly!
Do you offer bulk and wholesale orders?
Absolutely! If you are looking to purchase for resale, you can find our direct link to purchase through Faire here. If you are new to Faire, you can receive $100 off your first order and free shipping for a year when you use our link. You can reach out to firstname.lastname@example.org with any questions!
If you are looking for bulk product for foodservice or as an ingredient, please reach out to us at email@example.com.
Do you do corporate gifts?
Yes! Our products make great gifts for staff, clients and anyone who likes deliciousness! We can offer special pricing for large orders, just email us at firstname.lastname@example.org with a little about what you are looking for, including any specific deadlines, and we will take it from there!